Clearly Built | clearlybuilt.co.uk
Last updated: 21 October 2026
At Clearly Built, we respect your privacy and believe your personal information should be handled with the same care and transparency we bring to our construction advice.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Who We Are
Clearly Built provides independent construction advice, quotation reviews, project guidance and trade introductions.
For data protection purposes, the organisation responsible for your personal information is:
Business name: Sam Winder / Sam Nicholson
Trading as: Clearly Built
Website: https://clearlybuilt.co.uk
Email: clearlybuilt@gmail.com
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address, telephone number and contact details.
- Your property address and construction project information.
- Quotations, drawings, photographs, specifications and other documents you provide.
- Information submitted through our website, enquiry forms or booking system.
- Trade business details, insurance information, qualifications and references submitted during onboarding.
- Relevant communications between you and Clearly Built.
- Website usage information, where collected through our website or analytics services.
We only collect information that is reasonably necessary for the purposes described in this policy.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and arrange consultations.
- Provide construction advice, quotation reviews and project guidance.
- Prepare reports and communicate recommendations.
- Arrange trade introductions and coordinate quotations where requested.
- Assess applications to join our trade network.
- Manage customer relationships, payments and business records.
- Maintain website security and improve our services.
- Send marketing communications where permitted by law.
4. Our Legal Basis for Processing
Under UK GDPR, we must have a lawful reason for using your personal information.
Depending on the circumstances, we may rely on:
Contract: Where processing is necessary to provide services you’ve requested or take steps before entering into an agreement.
Legitimate interests: Where necessary to respond to relevant enquiries, administer our business, maintain appropriate records or improve our services, provided those interests are not overridden by your rights.
Legal obligation: Where we must retain or disclose information to comply with applicable laws.
Consent: Where consent is required, such as for certain marketing communications or website tracking technologies.
Where we rely on consent, you may withdraw it at any time.
5. Sharing Your Information
We do not sell your personal information.
We may share relevant information with:
- Tradespeople or suppliers where an introduction or quotation has been requested.
- Service providers supporting our website, email, booking systems, customer records or business administration.
- Professional advisers where reasonably necessary.
- Regulators, authorities or other parties where disclosure is legally required.
Where we introduce you to a trade professional, we will explain what relevant information needs to be shared.
We aim to share only the information necessary for the agreed purpose.
6. Trade Network Information
Tradespeople applying to join Clearly Built’s network may be asked to provide relevant business and professional information.
This may include contact details, experience, insurance documentation, qualifications, references and examples of previous work.
We use this information to assess applications, manage our trade network and help identify suitable trades for customer enquiries.
We do not guarantee that every application will be accepted.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential website functions, understand website performance and improve the visitor experience.
Some technologies are necessary for the website to function. Others may require your consent before being activated.
Where required, we will provide information about these technologies and offer appropriate consent controls.
You can manage your cookie preferences through the controls provided on our website, where applicable.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records and meeting legal obligations.
Retention periods depend on the nature of the information, our relationship with you and applicable legal requirements.
When information is no longer required, we will securely delete or anonymise it.
9. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access to personal information is restricted to those who need it for legitimate business purposes.
Although we take appropriate precautions, no internet-based system can be guaranteed to be completely secure.
10. International Data Transfers
Some third-party service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that an appropriate legal transfer mechanism or safeguard applies where required by UK data protection law.
Information about relevant safeguards can be requested using the contact details above.
11. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate information.
- Request deletion of your information.
- Ask us to restrict certain processing activities.
- Receive certain information in a portable format.
- Withdraw consent where processing relies on consent.
- Object to certain uses of your information.
You have the right to object to processing based on legitimate interests and to the use of your personal information for direct marketing.
To exercise your rights, please contact us using the details provided in this policy.
We will respond in accordance with applicable data protection law.
12. Marketing Communications
We may contact you with information about Clearly Built’s services where we have an appropriate legal basis and comply with applicable electronic marketing rules.
You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.
Opting out of marketing will not prevent us from sending necessary communications relating to an existing enquiry or service.
13. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and trade businesses.
We are not responsible for the privacy practices of independently operated websites.
We encourage you to review their privacy policies before providing personal information.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, website operations or legal requirements.
Any updates will be published on this page with a revised date.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact:
Clearly Built
Email: clearlybuilt@gmail.com
Website: https://clearlybuilt.co.uk
You also have the right to raise concerns with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Website: https://ico.org.uk
We would appreciate the opportunity to address any concerns directly, but you are not required to contact us before approaching the ICO.